User agreement

The agreement also includes "Privacy Policy" that you can read on the following link:https://web.booktech.no/privacy/dpa/?id=ravnfloget (Norwegian)

 

Online Booking – Terms and Conditions

Customers responsibility

  • Before making a final reservation, you should read and familiarize yourself with important information/rules about the product. Customers are responsible for the order is according to your own choices.
  • Customers are responsible for making sure that the information in the confirmation is in accordance with your order.
  • Ravnfloget Via Ferrata takes no responsibility for orders that due to technical difficulties have not reached Ravnfloget Via Ferrata.

Payment - Online Booking

  • As a customer you must ensure that you can be reached at the email address provided upon registration.
  • As a customer you are responsible for taking care of your email confirmation and keeping this in print or electronic when arriving Ravnfloget Via Ferrata.
  • Activities purchased on the Internet are non-refundable and are only valid on the date and time ordered.
  • It Is not possible to change or move ordered Climb to another day.
  • However, if you cannot participate, it is possible to assign the trip to another participant.
  • We disclaim responsibility to misprints and that prices on the Internet may contain errors due to technical reasons.

Time and place of the event

Equipment

Ravnfloget Via Ferrata will supply all the climbing equipment needed for the activity. For guests taking off or adjusting equipment on the road, must ensure that an instructor check that the equipment is still properly fastened. The participant is responsible for returning the equipment in proper and complete state at the end of the event. If someone has to leave early, please inform upon arrival, so we can agree how to return the equipment.

Clothing – dress for the weather

For each guest to receive the best possible enjoyment from the activities, we recommend that you have normal outdoor activity clothing, rainwear ig needed and good shoes with stiff sole. Girls should carry hair tie to keep the hair away. Feel free to have a backpack with extra clothes, camera, food or chocolate and beverages. There is not possible to fill up bottles with water on the meeting point.

Safety Via Ferrata

Bring a small backpack and plenty of drinks. We will give you the necessary training to use the safety equipment. If you at any time feel unsure of the connection etc., you must contact the guide for control check. Shorts/trousers should cover your knees. Shoes with stiff sole or hiking boots are easier to use than running shoes with soft sole. Children are allowed when they have exceeded 140 cm. The smallest children must of course be accompanied by an adult parent. Additional safety regulations can be reviewed here: https://www.ravnfloget.no/sikkerhetsforskrifter/

Liability/Insurance/Health

The Climb in Ravnfloget Via Ferrata is not recommended for people over 120 kg or people with heart/lung/back/neck problems or pregnant women. Participants climb on their own responsibilities and have to provide their own assurances. Participants may be made financially liable for any loss or damage to equipment caused by negligent or intentional conduct.

Alcohol and climbing activity do not belong together

For safety reasons, alcohol is strictly forbidden before and during all activities. It is not allowed to bring your own alcoholic beverage.

Sickness and interruptions

As a customer you are responsible for relevant insurance that covers ordering and travel/accommodation (Travel and recreational insurance incl. cancellation insurance and travel liability insurance). If a participant has to cancel a tour, the organizer is not responsible for any additional costs that result from the interrupt. Nor are the participants entitled to a refund of all or part of the tour cost.

Trip Cancellation

Ravnfloget Via Ferrata may cancel a tour due to force majeure, difficult or risky weather conditions, lack of guide or any other circumstance that lies beyond our control. By cancellation, Ravnfloget Via Ferrata is obliged to inform the participants as soon as possible. If an event is cancelled due to the reasons mentioned, participants will be offered a new climb. If this is not possible, the entire amount paid will be paid back to the customer. Beyond this, participants are not entitled to compensation.